Frequently Asked Questions
Everything you need to know about your gear and your order.
How do I track my bike or snowboard shipment?
Once your order ships, you will receive an email with a tracking number. Please note that large items like bicycles may ship via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy for high-performance gear?
We offer a 30-day return policy on most items. Products must be in new, unused condition with original packaging. Please note that certain safety equipment, like helmets, must be returned with all original tags attached.
Do you offer professional assembly for bikes purchased online?
Yes! You can choose 'In-Store Pickup' at checkout to have your bike professionally assembled by our certified mechanics at no extra charge. If shipped to your home, some assembly will be required.
Can I return an item I purchased online to a physical ERIK'S location?
Absolutely. You can return online orders to any ERIK'S Bike Board & Ski retail location. Bring your order confirmation email and the original form of payment for a faster processing experience.
Do you offer price matching on sports equipment?
We strive to offer the best prices. If you find a lower price on an identical, in-stock item from an authorized local or national retailer, please contact us or visit a store to discuss a price match.
How do I determine the correct frame or board size for me?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff via chat or visiting a store for a professional fitting to ensure peak performance.